At GenNest Infra Tech Services

We are committed to providing our customers with a seamless and satisfying shopping experience. If for any reason you're not completely satisfied with your purchase, we offer a straightforward Return and Replacement policy to ensure your peace of mind.

Return Policy

We offer a 7-day return window from the date of delivery. If you are not fully satisfied with your purchase or receive an incorrect or defective item, you can request a return within this period.

• The item must be in its original condition, unused, and with all original packaging, accessories, and documentation.
• A valid proof of purchase (invoice or receipt) must be provided.
• The return request must be raised within 7 days of receiving the product.

How to initiate a return:

Contact our Customer Support team via ashokinfos@gmail.com / +91 82203 02401 with your order number and reason for return.

Our team will guide you through the return process and arrange for a pickup or provide instructions for returning the item.

Once we receive and inspect the returned item, we will confirm whether it qualifies for a return.

Please note: Items that are damaged due to misuse, mishandling, or unauthorized repairs will not be eligible for return.

Replacement Policy

If you receive a product that is damaged, defective, or not as described, we will offer a replacement once the item has been returned and inspected.

Replacement terms:

• Replacements will be delivered within 7-10 business days after we receive and verify the returned item.

Important Notes:

• All replacement requests must also be reported within 7 days of delivery.
• Products returned without prior authorization or outside the eligible window will not be accepted.

We strive to make returns and replacements as smooth and hassle-free as possible. If you have any questions, our support team is here to help you every step of the way.